By integrating CryptoIVR™ directly with multiple Authorize.Net merchant accounts, Datatel enabled the insurer to fully automate caller authentication, policy identification, and payment routing. Payments are now processed without agent involvement. This eliminates the need for staff to manually select merchant accounts and enforces system-level controls that significantly reduce human error and compliance risk.

(PRUnderground) January 28th, 2026

Datatel Communications Inc and Datatel Inc (in Canada), a Leader in IVR Payments and secure payment automation, announced a new insurance use case demonstrating how its CryptoIVR platform helped an insurance provider unify phone payments across multiple lines of business while significantly reducing operational risk. This case study is presented by Datatel’s Co-CEO, Barnard Crespi.

The insurance provider manages a diverse portfolio that includes auto, home, commercial, and specialty insurance products. Each line of business operated under its own Authorize.Net merchant account, yet all inbound payment calls were routed through a single phone number. This structure introduced operational complexity, reliance on manual processes, and increased PCI exposure within the call center.

By integrating CryptoIVR directly with multiple Authorize.Net merchant accounts, Datatel enabled the insurer to fully automate caller authentication, policy identification, and payment routing. Payments are now processed without agent involvement. This eliminates the need for staff to manually select merchant accounts and enforces system-level controls that significantly reduce human error and compliance risk.

“Insurance companies should not rely on people to make payment routing decisions,” said Barnard Crespi, Co-CEO of Datatel. “This case study shows how system-enforced controls improve accuracy, speed, and compliance at the same time.”

As a result of the implementation, the insurer reduced average handling time by more than 50 percent, eliminated payment routing errors, and materially lowered PCI compliance scope for its call center operations. Customers now benefit from a consistent and predictable payment experience, while internal staff are freed to focus on higher-value customer service and operational tasks.

This case study highlights how insurance organizations can modernize phone-based payments, reduce operational risk, and strengthen compliance by shifting payment handling from people to secure, automated systems.

Watch the Case Study Presentation https://www.youtube.com/watch?v=7M_LuQSF720

About Datatel Communications Inc

Working For Your Success!

At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.

Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.

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Original Press Release.