Leading CX Technology Platform and Iconic American Gourmet Burger Brand Partner to Further Elevate “Bottomless Fun” Promise

New York, NY  (RestaurantNews.com)  Tattle, the industry-leading all-in-one, AI-driven guest feedback and CX management platform that helps restaurant brands maximize guest satisfaction and revenue, today announced that Red Robin will leverage Tattle to measure omni-channel guest sentiment and strengthen its renowned operational excellence.

Founded in 1969 in Seattle, Red Robin has grown to become one of America’s most beloved casual dining brands with nearly 500 locations across the United States and Canada. Known for its commitment to quality through gourmet burgers made with premium ingredients, bottomless fries and beverages, and signature “unbridled hospitality,” Red Robin has built its reputation on creating memorable connections over craveable food in a fun, family-friendly atmosphere.

Through the Tattle partnership, Red Robin operators will be equipped to automatically and privately survey guests after each experience, gaining deeper insights into performance across key operational categories including Food Quality, Hospitality, Accuracy, and Speed of Service, along with their underlying factors such as Taste, Temperature, and Service Excellence. By consolidating guest feedback, online reviews, and operational data into a unified platform, Tattle streamlines the feedback process while delivering item-level insights on individual menu items, enabling Red Robin to continue innovating new gourmet burgers, refining existing recipes, and optimizing their menu based on authentic guest preferences. The comprehensive guest feedback data powers Tattle’s proprietary AI Coach, which generates monthly objectives and strategic action items for each location that best enhance guest satisfaction and revenue while maintaining full alignment with Red Robin’s brand standards and operational protocols.

“At Red Robin, we’ve always been committed to delivering unbridled hospitality and creating memorable moments for our guests,” said Dave Pace, CEO and President at Red Robin. “Partnering with Tattle allows us to take that commitment even further by gaining real-time insights into what our guests love most, and where we can continue to surprise and delight them. This technology empowers our team members across all locations to deliver on our ‘bottomless fun’ promise with even greater consistency and impact.”

Tattle is an AI-driven customer feedback technology platform built with an open API that simplifies the guest feedback process and serves as the all-in-one solution for restaurant CX management. Using proprietary AI algorithms, Tattle measures satisfaction across all ordering channels and provides recommendations for high-impact enhancements to operational areas across restaurant locations in order to drive maximum guest satisfaction.

Additional Tattle integration benefits include:

• Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, and Curbside pickup
• Reputation management including managing and responding to all online reviews from Google, Yelp, Uber Eats, DoorDash and other platforms within one unified dashboard, with proven ratings increases across review platforms
• Incident Management System for recovering 1 in 3 guests with email templates and automation
• In-depth menu item-level feedback for optimizing menus, limited-time offers, recipes, and kitchen operations
• Single Location Dashboard providing General Managers and franchisees with location-specific insights and actionable intelligence
• AI Coach for personalized guidance and recommendations of high-impact operational categories for enhancement across each location
• Contact Forms for seamless guest communication and inquiry management
• 10% average guest feedback penetration and a 94.7% survey completion rate

“Tattle is on a mission to revolutionize how restaurants manage their CX, operations and guest feedback,” said Alex Beltrani, founder and CEO of Tattle. “We’re thrilled to partner with Red Robin, an iconic American brand that shares our commitment to excellence and creating exceptional guest experiences. Their legendary focus on quality gourmet burgers, bottomless fun, and unbridled hospitality makes them an ideal partner as we continue advancing the frontier of operational CX in the hospitality industry.”

About Tattle

Tattle is the leading feedback and guest experience improvement platform built for multi-unit hospitality brands. By seamlessly integrating with the restaurant technology ecosystem, Tattle connects brands with their guests at every touchpoint of the guest journey. Tattle’s AI can instantly translate guest feedback across all ordering channels to generate location-specific action items, and empowers operations, marketing, and training teams to drive measurable improvements in guest satisfaction and revenue. Currently Tattle is active at over 15,000 restaurant locations, including hallmark brands such as Chili’s, CAVA, Hooters, Freddy’s, Mellow Mushroom and more. For more information, visit Get.TattleApp.com.

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